About us
These terms are between you and FlyToGhana ("we", "us"). FlyToGhana is our trading name; our company registration in Ghana is in progress and our full company details will be added here once it is complete. Contact: hello@flytoghana.com.
Our role
We arrange and coordinate travel services (such as tours, accommodation, airport transfers and transport) that are provided by independent local partners. We take care in choosing our partners and are responsible for arranging your booking as described in your confirmed booking. Each partner is responsible for providing their service.
Requests and quotes
- Sending a request does not create a booking and costs nothing.
- We check availability with our partners and send you a written, itemised quote. Each quote shows what is included and not included, the total price and its currency, the cancellation terms, and the date it is valid until.
- Prices shown on our website are a guide ("from" prices). Accommodation prices are indicative. The price you pay is the one in the quote you accept.
Your booking
A booking is made when you accept a quote. It is confirmed once we have confirmed every part with our partners and told you so in writing. If a partner cannot provide a service, we will offer you an alternative or a refund for that service.
Paying
You pay FlyToGhana, not the partners. Unless your quote says otherwise, a 50% deposit is due to secure your booking and the balance is due 14 days before your first service. If you book within 14 days of travel, the full amount is due when you book. Full details are in our Booking, Cancellation and Refund Policy. We send a receipt for every payment.
Changes and cancellations
The cancellation terms for your booking are shown in your quote and copied onto your booking, so they will not change after you accept. Our standard terms are set out in our Booking, Cancellation and Refund Policy.
Your responsibilities
- Make sure you have a valid passport, any visa you need, a yellow fever vaccination certificate, and suitable travel insurance.
- Give us accurate details (names, dates, flight numbers, pickup locations) and tell us promptly about any changes.
- Follow the reasonable instructions of guides and drivers for your safety and that of others.
If something goes wrong
Tell us straight away, by WhatsApp during your trip, so we can try to put it right while you are there. If you remain unhappy, email hello@flytoghana.com with your booking reference and we will investigate and reply.
We are not responsible for events outside our and our partners' reasonable control, such as severe weather, natural disasters, civil unrest, strikes, or government action. Nothing in these terms limits any rights you have under the consumer protection laws that apply to you.
Using our website
Please do not misuse our website or forms. Content on this website, including text and photos, belongs to us or our licensors and may not be copied without permission.
Governing law
These terms are governed by the laws of Ghana.