Frequently Asked Questions
How requests, quotes, payments and cancellations work, and other things people ask before travelling.
Payments
Do I pay anything when I send a request?
No. Sending a request is free. We check availability with our local partner and send you a written, itemised quote. You only pay once you have accepted it.
How do I pay, and how much is the deposit?
You pay FlyToGhana directly. Unless your quote says otherwise, a 50% deposit secures your booking and the balance is due 14 days before your first service. If you book within 14 days of travel, the full amount is due when you book. We send a receipt for every payment.
How do cancellations and refunds work?
Unless your quote says otherwise, you get a full refund if you cancel 7 days or more before your first service, and no refund after that. The terms for your booking are shown in your quote before you pay anything.
Transport
What happens if my flight is delayed?
When you book an airport pickup we ask for your flight number so the driver can plan around your actual landing time. Waiting time and any extra charges are set out in your quote before you confirm.
Before you travel
Do I need a visa to visit Ghana?
Most visitors need a visa arranged before travel, plus a yellow fever vaccination certificate. Requirements depend on your nationality, so check with the Ghana Immigration Service or your nearest Ghana embassy.
Can you plan a trip for a family or group?
Yes. Tell us your dates and group size and we will send a single quote covering pickups, rooms, transport and tours.