This policy applies to every booking unless your quote shows different terms. Some partners, for example in peak season, set their own cancellation terms; when they do, they are written in your quote, copied onto your booking, and those terms apply.
How booking works
- You send a request from our website, by email or on WhatsApp.
- We check availability with our local partners and send you an itemised quote, valid until the date shown.
- You accept the quote online or tell us you accept. This creates your booking.
- We confirm each part with our partners and send you written confirmation once everything is confirmed.
Payment
- Deposit: 50% of the total, to secure your booking.
- Balance: due 14 days before your first service.
- Booking within 14 days of travel: the full amount is due when you book.
You pay FlyToGhana directly, using the payment details in your booking email. Always include your booking reference (it starts with FTB-). We send a receipt for every payment. We will never ask for your card details by email or WhatsApp.
If the balance is not paid by the due date, we will contact you. If it remains unpaid, we may cancel the booking and the cancellation terms below will apply.
If you cancel
- 7 days or more before your first service: full refund of what you have paid.
- Less than 7 days before your first service: no refund.
To cancel, email hello@flytoghana.com or message us on WhatsApp with your booking reference. We use the date we receive your message. If you only want to cancel part of a booking, the same rules apply to that part.
Refunds
Refunds are paid to the account or payment method you paid from. We aim to send refunds within 14 days of the cancellation. We record every refund and send you confirmation.
Changing your booking
Ask us as early as possible. We will check with our partners and, if the change is possible, send you an updated quote. If the new arrangements cost more, we will tell you the difference before you agree; if they cost less, we will refund the difference.
If we or a partner need to change or cancel
If a confirmed service cannot go ahead, we will offer you a suitable alternative of the same or a higher standard where one is available. If you do not want the alternative, or none is available, we will give you a full refund for that service.
Delays and no-shows
For airport pickups, we use your flight number to follow your arrival. If you miss a service without telling us, or change plans on the day, it counts as a cancellation with less than 7 days' notice.
Events outside anyone's control
If a service cannot go ahead because of events outside our and our partners' reasonable control, such as severe weather, natural disasters, civil unrest or government restrictions, we will help you rearrange or, where the service could not be provided at all, refund what you paid for it.